With the number of digital applications entering the market on a gross commercial level, it would be easy to forget that there we have in our hands the technology to help the water sector thrive for 2019 and beyond.
Digital water is one of those very trends and with the resultant benefits, companies like Veolia Water Technologies are investing time and money into utilizing these very technologies into its full range of services. But what is digital water and how can it help businesses, and the industry for today and the future?
What is digital water?
Digital water is the development of digital technologies within the water sector. From water flow management to measuring usage and collecting data to maximize water distribution, we are still in the early stages of the digitization of water, but the future looks bright for water technologies.
So, the question for our teams become, what can we measure and what industries can our resultant technology go to help? 2018 has seen a large development in this particular area, digital water technologies are being deployed within the industrial, commercial, residential, agricultural and utility sectors.
One of the fastest growing areas and the biggest opportunity for digital water is within the wastewater utility sector. In particular, they improve water utility infrastructure performance, their efficiency, and effectiveness of infrastructure repair as well as capital investments.
One of the easiest to understand examples
One of the easiest ways to understand digital water is billing. From commercial to retail we all know that bills need to be paid, but the more accurate the meter reading, and in real time, the better overall success rate in billing and consumer usage monitored.
The benefits from a commercial perspective can also include removing the disconnect between billing and the customers. For example, customers who aren’t getting currently billed for usage will be seen through the vast quantities of data and analytics and be picked up in the system after analysis. This means increased revenue for the provider and also a benefit to customers who may be getting charged for usage which isn’t their own.
So, it means better customer service
In short, the use of digital technologies in water services, or digital water for short is that there is a greater opportunity to really help customers and improve their experiences. For example, thanks to sensors and real-time measuring tools, companies can monitor usage, help those with high bills, create apps to identify where money can be saved and provide a cost analysis of similar areas to show where improvements can be made. This can be done thanks to the way that the technology reads information and sends it back, hourly and at regular intervals to make it work more efficiently for all parties involved.
The market is still growing, and the choice of technologies are rapidly growing and changing in short spaces of time. For many external observers, digital water technology adoption will “provide real-time water data (quantity and quality) and actionable information to stakeholders.”